Buy me a coffee Buy me a coffee

October 2022

Podcast | Personalisation in the Hospitality Industry

Sergio Serra (GuestCentric), Matthew Bell (ReviewPro), and Hauke Lenthe (Nomadix) join host André Baljeu ( to share their different perspectives and expertise about personalisation in the hospitality industry.

  • What can hotels do to deliver a personalised guest experience in the digital world?
  • What role can technology play in Personalisation?
  • How important is the role of Artificial Intelligence (AI) in Personalisation?
  • What is Hyper-Personalisation, and how can Hotels develop a hyper-personalisation strategy based on data?
  • What are the benefits of introducing Personalisation?

And many more aspects of the topic being discussed in this session.

Sergio Serra, Chief Technology Officer at Guestcentric

Sergio Serra is a Dreamer and Software Engineering expert, he specializes in deploying Hospitality and business-related applications, particularly ERPs. He started working in software in 1999, first as a Developer and later as a Systems Analyst. Over the years he has been focused on the development and deployment of large industrial applications like ERPs and production planning software. Sergio started developing web applications in 2004, predominantly with PHP and Javascript. In 2010 he founded his startup focused on web-based veterinary software and later embraced the travel industry. In 2012 he joined Guestcentric Systems as a Senior Software Engineer, where he has been instrumental in both building and leading teams in the deployment of solutions with great user experiences.

In addition to developing innovative solutions for Hotels, Sergio also has a strong passion for sharing knowledge and ideas - usually in the form of leading opinion articles for the Travel & Hospitality industry. 

Connect with Sérgio on LinkedIn.

GuestCentric is a Contributing Member at

Hauke Lenthe, Managing Director at Nomadix

Hauke Lenthe is the Managing Director, EMEA & APAC at Nomadix, Inc., the leader in hotel internet services and guest technologies. He brings more than 25 years of hospitality and international hotel technology experience, spanning from managed internet services to operational PMS and guest-facing software.

Connect with Hauke on LinkedIn.

Nomadix is a Contributing Member of

Matthew Bell, Product Specialist at ReviewPro

Matthew has been with ReviewPro for the last five and a half years and is currently working in the role of Product Specialist. As part of the continued integration of Shiji products, Matthew has also been working with MyCheck’s fully integrated online check-in and checkout and digital dining solutions for the last two years, aiding in the creation of an all-encompassing platform for guest services, feedback, and communications.

Connect with Matthew on LinkedIn.

ReviewPro is a Founding Member at

Also find these supporting editorial elements about Personalisation in Hospitality

EXPLORE FURTHER. Related editorials

To all editorials.