Payment processing is an essential aspect of the online guest journey for hotels. With the rise of online bookings, hotels must provide their guests with a simple, safe, and convenient payment experience. Integrated payments have become an indispensable solution for hotels to optimise the booking process and provide a seamless experience during the guest's stay.
In this video, we discuss the difference between integrated and non-integrated payments, the benefits, the methods through which payments can be made in a hotel focusing on integrated payments, how integrated payments work with hotel operational technologies such as the Booking Engine, PMS, and POS, available methods of payment, types of payments, and how most integrated payment systems work.
José Antonio Núñez (Sciant) and Stephan Esten-Feilen (Planet) join host André Baljeu (techtalk.travel) to discuss some of the current technology trends and the business Benefits of Integrated Payments solutions and processors.
00:01 - Intro
00:53 - An Essential Solution
01:44 Integrated vs. Non-Integrated
02:24 - Benefits of Integrated Payments
03:39 - Integrated Payment Methods
04:23 - Integrated Payments & Hotel Tech
05:32 - Considerations
05:54 - Roles of a Payment Processor
07:22 - Integrations
07:50 - Monitor & Optimise
08:12 - How Payment Processors Protect Hotels
11:44 - Change in technology & Needs
13:44 - Advice when Sourcing Payment Processors
16:15 - Challenges & How to Address Them
20:23 - Conclusion
José Antonio Núñez, Senior Vice President and Practice Head Travel & Hospitality at Sciant
José is passionate about Consulting, Hospitality, start-ups, Payments, Distribution and Technology, and Digital Marketing. Having worked in different departments and types of companies, José has an integral vision of the hotel sector, in which he has been developing his career for more than 20 years. An expert in identifying and understanding the key processes, partners and technology in the sector, integrating and optimising their operations.
Sciant is a contributing member at techtalk.travel
Stephan Esten-Feilen, Director Sales Hospitality Germany & CEE KAM at Planet
Stephan has long-term experience in the Payments industry with a proven track record in creating and implementing service and hardware distribution networks.
Connect with Stephan on LinkedIn
Planet is a contributing member at techtalk.travel
Also make sure to find these supporting content elements of the editorial Integrated Payments
- ARTICLE | Integrated Payments in Hospitality By Claudia Ebbers, HRS.
- ARTICLE | Integrated Payments And How Hotels Can Benefit | By Jose Antonio Nunez. Sciant.
- INFOGRAPHIC | Benefits of Integrated Payments vs. Non-Integrated
- PODCAST | Integrated Payments in Hospitality
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