We sit down with Co-Founder & CEO of HotelChamp, Kristian Valk. Based in Amsterdam, Kristian talks about Hotelchamp's company culture, customer stickiness, startup challenges, maximising data and of course the state of the nation around the best methods for boosting direct bookings and building guest relationships.
Hotelchamp have a great product, a fantastic team of people and it was a great pleasure spending time with them and talking shop with Kristian.
Chapters
00:22 - Background
02:55 - Company challenges & advice
05:17 - Company Culture
07:53 - Lookers to Bookers
11:25 - The Guest Journey
15:50 - Kristian's thoughts on Google
20:23 - Maximising Data
24:54 - Voice & AI
29:18 - CPersonal Points of Value
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