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A infographic co-created with Shiji Group, Hotelschool The Hague, and the wider hospitality and travel industry community.

[Updated Version 03 | 2023]

Timeline Infographic - Visual History of the evolution of Hospitality, Hotel and Travel Technology

The complexity of the hotel and travel technology ecosystem runs deep.

This infographic visualizes how technology and digital solutions have evolved in the hotel and travel industry throughout the industrial revolution until today. A timeline starting as early as 1760. Innovations of the past have been driven through crises, often. As we face today’s COVID-19 crisis, we eagerly anticipate what innovations will change and shape our industry this time.

This is Version 03 | 2023: It's a constant work-in-progress and for free.

Join the progress #forindustrybyindustry

To create the most comprehensive infographic on Hotel & Travel Technology History, we invite everyone to become part of this progress:

If you’d like to add events of the past to this diagram, which you feel are missing on this Version 03 | 2023, please do contact us here or use the form below.

Enter your suggestions; we will review them and add them to Version 04 of the Infographic. Please make sure to include your Name and Company for credits.

Credits | Thank you to the community for the support in co-creating this infographic #forindustrybyindustry

We'd like to thank these hospitality and travel professionals in particular for their contribution in updating the first version of the timeline.

Jacqueline Nunley, Salesforce l Fred Bean, HOTELPort l Jonathan Lee, Guestline | Laura Summann, protel | Claudia Ferrero | Fulvio Gianetti, Lybra Tech | Christian Furtner, myNext - Hotels, Apartments, Hostels | Henri Roeling, HospitalityNet | Alice Heber, Impala 

Context Infographic Version 01

The first version of this infographic was created in collaboration with Shiji Group and the Hotelschool The Hague Industry PRO-ject initiative. Four teams of dedicated hotel management students assisted the data collection and selection process. We’d like to thank the following young talents for their great work: Emily Marie Pohl, Hanne Schoenemann, Isabella Domenig, Luca Lang, Roland van Eeden, Adriaan Stam, Anton Wijs, Jannes Cohen, Robbert Daemen, Alex Magnani, Lynn van Breda, Minne van der Zaag, Annelotte Zweers, Wieke Hijlkema, Irina Quispel, Luuk Boogaarts, Simone Hoogendoorn, Theis Graef, Thomas Modrall Sperling, and Gabriela Sotto Mayor Silva.

Article | Technology in Hospitality, Evolution, Innovation and Guests

Also, read this complementary article about technology in hospitality written by Martin Soler, Partner at Soler & Associates here.

Watch the Video about History of Hotel & Travel Technology here.

More Infographics?

Each month publishes a new editorial dedicated to a specific topic within the Hotel Technology Space. The monthly editorials are comprising four formats each: 1 Infographic, 1 Article, 1 Podcast, and 1 Video

To all editorials

Infographic Version 01 | 2020, Images used - sources: Infographic Version 01 | 2020, Images used - sources