Video | Chatbots

In this video ReviewPro's Chief Operating Officer, Neil James joins André Baljeu with his take on Chatbots in the hotel industry today.

In the video Neil breaks down the following points:

• The difference between; 

  • Rule-Based Chatbots

  • AI-Based Chatbots

• Criteria hotels should consider when choosing the right Chatbot 

• Specific reasons why Chatbots should become a key part of any hotel management strategy.

• The Pros and Cons of hotels implementing their own Chatbot system

Find also these complementary content pieces about Chatbots:

• ARTICLE l How Chatbots improve Guest Experience, written by Michael Kessler, CEO at ReviewPro
• ARTICLE l Chatbots in the Hospitality Industry, written by Benjamin Devisme, Chief Evangelist Officer at Quicktext
• PODCAST l Tune in to Florencia Cueto, Product Specialist at ReviewPro; Sebastien Leitner, VP Strategic Partnerships at Cloudbeds and Brendan May, Founder & MD at Hotel Res Bot discussing Chatbots.
• INFOGRAPHIC l Why, How and Where Chatbots?

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