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Video | Automation in Hospitality | Part 1

Video | Automation in Hospitality | Part 1

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Stephen Burke from Sciant and Zoe Koumbouzi from ReviewPro join André Baljeu in this video to share insights on Artificial Intelligence (AI) and Hyper Automation in Hospitality.

This video answers questions such as:

  • What are key considerations for automating roles?
  • What are the main objectives when automating processes?
  • What are the key aspects of automating processes?
  • What solutions should hotels use when automating?
  • What does automation mean for hotels?
  • How to approach automating within hospitality?

Make sure to also watch part 2 of the video on Automation in Hospitality.


Stephen Burke, CCO and Practice Lead, Travel & Hospitality at Sciant

Stephen is responsible for overall commercial activities (sales, marketing and business development) and leads the dedicated Travel & Hospitality division at Sciant. Stephen has more than two decades of overall technology experience, including nearly 20 years of experience in the sector working across connectivity solutions, system development and data optimization.

Connect with Stephen on LinkedIn.

Sciant is a Contributing Member of techtalk.travel.



Zoe Koumbouzi, Head of Marketing at ReviewPro

Zoe Koumbouzi takes pride in helping inform hoteliers on how to leverage technology, improve guest experience, and boost revenue. She is highly driven when leading her team to execute strategic marketing campaigns and is known to publish almost anything on LinkedIn to support the business.  

Prior to ReviewPro Zoe has had a +20-year career as a content writer and social media strategist. This included a wide range of sectors including MedTech, the food manufacturing industry, the non-profit sector, as well as the traditional news media. This experience has given her the competency and edge to continually drive her company forward.

Connect with Zoe on LinkedIn.

Reviewpro is a Founding Member of techtalk.travel.


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