SE04E06: Michael Kessler, CEO at ReviewPro l Open Technologies, Next Gen Guest Intelligence Solutions and Tech Adoption in Hospitality
Posted on Oct 31
‘A smart hotelier is a data-driven hotelier who understands the value of open technologies, integrations, and a single source of truth for guest data.’ - states Michael Kessler, CEO at ReviewPro, in this interview.
In this episode, André Baljeu sat down with Michael Kessler at the ReviewPro office in Barcelona. Michael speaks about his background and career journey, what ReviewPro is all about, what learnings he can share from starting a CEO role during a global pandemic, how to move technology adoption in hospitality forward, and next-generation guest intelligence solutions, and more.
00:25 - Michael’s Career Journey.
02:15 - About ReviewPro.
04:19 - ReviewPro’s global footprint.
05:10 - Starting as a CEO during a crisis - Lessons and Changes due to Covid.
14:30 - Customer Technology Decision Making.
19:03 - Moving Technology forward - What’s holding the hotel industry's tech adoption back?
26:00 - Managing Guest Data & the Single Guest Profile - Who should take the lead?
31:43 - Next Generation Guest Intelligence Solutions.
34:24 - ReviewPro’s Sweet Spot in the Market.
36:15 - Michael’s Definition of a Smart Hotelier.
37:29 - Michael’s most memorable travel experience.
38:52 - Michael’s favourite food and restaurant.
If you prefer watching the video version this conversation find it here and on our Youtube Channel.
ReviewPro is a Founding Member at techtalk.travel.
Content co-created with ReviewPro
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