SE04E06: Michael Kessler, CEO at ReviewPro l Open Technologies, Next Gen Guest Intelligence Solutions and Tech Adoption in Hospitality
Posted on Oct 31
‘A smart hotelier is a data-driven hotelier who understands the value of open technologies, integrations, and a single source of truth for guest data.’ - states Michael Kessler, CEO at ReviewPro, in this interview.
In this episode, André Baljeu sat down with Michael Kessler at the ReviewPro office in Barcelona. Michael speaks about his background and career journey, what ReviewPro is all about, what learnings he can share from starting a CEO role during a global pandemic, how to move technology adoption in hospitality forward, and next-generation guest intelligence solutions, and more.
00:25 - Michael’s Career Journey.
02:15 - About ReviewPro.
04:19 - ReviewPro’s global footprint.
05:10 - Starting as a CEO during a crisis - Lessons and Changes due to Covid.
14:30 - Customer Technology Decision Making.
19:03 - Moving Technology forward - What’s holding the hotel industry's tech adoption back?
26:00 - Managing Guest Data & the Single Guest Profile - Who should take the lead?
31:43 - Next Generation Guest Intelligence Solutions.
34:24 - ReviewPro’s Sweet Spot in the Market.
36:15 - Michael’s Definition of a Smart Hotelier.
37:29 - Michael’s most memorable travel experience.
38:52 - Michael’s favourite food and restaurant.
Also, find these interviews with inspiring hospitality industry professionals and leaders:
Interview episodes with Philip Ibrahim, General Manager at The Student Hotel Berlin; Grit Pauling, General Manager at The 25hours Hotel The Circle Cologne; Kevin King, COO at Shiji Group, Inès Blal, Managing Director & Exec. Dean at EHL Ecole Hôtelière de Lausanne, and Guillermo Gaspart, Founder & CEO at BYHOURS.
Interview episodes with Pontus Berner and Lars Becker from berner+becker revenue management; Leif Jägerbrand and Alexander Erdström from Atomize; Thibault Gence and Florian Montag when with Hotelhero; Moritz Klussmann from Customer Alliance; Kristian Valk from Hotelchamp; John Burns; Connie Reams when with Beekeeper; Mark Fancourt & Cheyne Cole from TRAVHOTECH & Testbeds Vegas; Mike Ford from SiteMinder; and Adam Harris and Richard Castle from Cloudbeds.
Interview episodes with Michael Curtis when with Airbnb; Yannis Moati from HotelsByDay; Sarah Fults from MGM Hotels & Resorts and when President at HEDNA; Erik Tengen from Oaky; Maarten Plesmann when with Revinate; Brendan May from HERA Hotel Res Bot; Ben Stephenson from Impala; Martin Stockburger from Concept Hotels; Ulrich Pillau and Martin Reichenbach from apaleo; Iris Steinmetz when with Snapshot; and Ricco de Blank from SHKP
Interview episodes with Ullrich Kastner from Myhotelshop; Johannes Thomas when with Trivago; Robin Rossman from STR; Rajesh Vohra from Savora Hotels in UK; Steve Rubin from TRI Hospitality; Mike Keriakos from Curacity; Kurien Jacob from Highgate Ventures; Maximilian Waldmann when with Conichi; Wilhelm K. Weber from SHS Swiss Hospitality Solutions; and Erik Munoz when with Vertical Booking.