Podcast | Automation in Hospitality and Travel

techtalk.travel
Posted on Jun 24

This podcast episode discusses Automation in Hospitality.

Julie Grieve (Criton), Allan Nelson (For-Sight), Mattia Zanella (Oaky), and Stephen Burke (Sciant) join André Baljeu (techtalk.travel) to share their views and insights on questions such as:

What does automation mean for hotels and accommodation operators?
Balancing what roles and tasks to automate and what to keep humanized within hotel operations: What should we automate, whatnot, and how to get started?
What are current automation options available guest-facing and back of the house?
What aspects to consider when automating processes within a hotel’s operations? What are the technical aspects to consider?
What are the challenges, what are the opportunities?
What technologies support automation? And how?
What are common pitfalls/shortcomings when automating processes/procedures?
What departments/areas benefit in particular from automation?

Julie Grieve, Founder & CEO at Criton

Julie Grieve is the Founder and CEO of Criton, an award-winning technology provider based in Edinburgh. Criton is a guest engagement and integrations platform. It enables hotels to deliver the perfect digital guest journey, maximize in-stay revenue and wrap all guest-facing technology into a sophisticated mobile app. Criton’s mission is to give independent hotels access to the same technology that large hotel chains already adopt.

Before starting her own business, Julie was the CEO of Lateral City, a luxury serviced apartment operator in the heart of Edinburgh. Julie spent her early career in serviced offices, where she became Managing Director of Abbey Business Centres, a UK-wide serviced office operator, which she successfully sold in 2011.

Connect with Julie on LinkedIn.

Criton is a Contributing Member of techtalk.travel.

Allan Nelson, CEO & Co-Founder at For-Sight

Allan is part owner, founder and board director of For-Sight, its parent company and other subsidiaries. As CEO of For-Sight, Allan's primary role is to provide leadership and empower the For-Sight team to deliver a great product that meets the hospitality industry's needs. With a passion for technology, Allan believes that data is a critical asset for the industry to deliver real results at scale. Based in Edinburgh, Allan and the team work hard to create an environment where innovation thrives.

Connect with Allan on LinkedIn.

For-Sight is a Contributing Member of techtalk.travel.

Mattia Zanella, Account Executive for South Europe, UK & Ireland at Oaky

Passionate about travel, mountains, and sport, Mattia has completed his studies in Venice before moving to Amsterdam and landing in the software industry. He loves helping hotel owners and managers to find new revenue flows for their properties by improving their Upsell efforts. While reading business books or cooking Italian, you might hear him saying the slogan: “There is always an opportunity“.

Connect with Mattia on LinkedIn.

Oaky is a Contributing Member of techtalk.travel.

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Stephen Burke, CCO and Practice Lead, Travel & Hospitality at Sciant

Stephen is responsible for overall commercial activities (sales, marketing and business development) and leads the dedicated Travel & Hospitality division at Sciant. Stephen has more than two decades of overall technology experience, including nearly 20 years of experience in the sector working across connectivity solutions, system development and data optimization.

Connect with Stephen on LinkedIn.

Sciant is a Contributing Member of techtalk.travel.

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